![]() ![]() Perhaps most importantly, the right communications tools will allow you to do all of this in a cost-effective way. APIs like these can help your colleagues and customers communicate far more efficiently, raising the bar on both your internal productivity and the customer experience you deliver. You can set your business up to capitalize on these tech trends in 2020 and beyond by laying a strong financial foundation for future technology enhancements now.įor example, by selecting a reliable enterprise communications platform that can easily be extended with powerful communications APIs, you can use sentiment analysis to gain greater insight into how your customers are experiencing your brand or use real-time video conferencing to let them give your technicians instant feedback during live repairs. According to the Spiceworks 2020 State of IT report, business adoption of AI-powered technologies is expected to triple by 2021 and 5G adoption is anticipated to quintuple in the same time frame. This reality is reflected in the top budget trends for 2020, too. A flexible enterprise communications stack also future-proofs your business, allowing you to add exactly the right communications capabilities when you need them.Īs IT decision-makers around the globe can attest, the pace of digital transformation isn't slowing down. In doing so, you can reduce complexity and cut down on administration costs, all while enjoying a lower TCO. Investing in the right contact center solution can deliver powerful benefits in this area, especially when it's joined with UCaaS in a single easy-to-manage solution. ![]() Improving the customer experience is another strategic priority for many companies heading into the new year. Or, if your CEO needs an important budget figure as she's walking into a board meeting, her executive assistant can message the details to her mobile device straightaway. #IT BUDGET PLANNING PROFESSIONAL#If an urgent client concern crops up while they're on a business trip, for example, your sales professional can join a quick video conference with her colleagues to iron the matter out in no time. Mobile communications apps can come in handy for this purpose, letting your staff stay connected, productive, and engaged no matter where or when they happen to be working. For this reason, you may want to consider budgeting for communications tools that support your organization's dynamic collaboration needs - especially if your business has employees that frequently travel, work from home, or are based out of branch offices. Though collaboration is rarely quantified in financial terms when evaluating an organization's IT spend, many companies are prioritizing effective business collaboration as a strategic asset that can help them gain a leg up on the competition. Align Your IT Budget With Business GoalsĪnother way to ensure a more effective IT budget planning process is to make sure your IT budget is aligned with business goals. #IT BUDGET PLANNING SOFTWARE#Rather than heavily investing in software development resources to recreate the wheel, you can add reliable, best-in-class communications capabilities when you need them using leaner developer resources.Ģ. Who you team up with on a cloud solution can make all the difference in determining whether your cloud initiative is ultimately a budget buster or a cost-cutter, so choose wisely. This ability can especially come in handy if you plan on expanding your business operations next year, whether that involves adding new staff or opening new offices.Īnother way to maximize the ROI of your digital initiatives in the coming year is to carefully vet your cloud implementation partner. By investing in a unified communications solution, for example, you can set your business up to scale up or down quickly, also taking advantage of the cloud's disaster preparedness benefits to ensure business continuity even in the event of inclement weather or an emergency. As the IDC pointed out, "Cloud and mobile enable rapid deployment and connectivity, while also cutting costs and complexity in legacy operations, which allows businesses to focus on new digital innovation."Ĭloud-based communications can deliver other compelling business benefits as well. Cloud communications solutions can help you maximize the ROI of your IT spend, so you may want to consider including them in your budget proposal. With the possibility of an economic downturn on everyone's minds, it's wise to make sure that your digital transformation budget is delivering as much bang for the buck as possible. Investing in cloud communications as part of your 2020 budget planning will pay dividends in the new year. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |